FAQ
FAQ
- Products & Authenticity
- Are these products truly authentic and handmade?
- Answer: Yes, absolutely. Every piece offered at Mayan Fair Trade is handcrafted by skilled traditional artisans and weaver cooperatives in Guatemala, keeping centuries-old cultural techniques alive.
- Why does my item look slightly different from the website photo?
- Answer: Because each item is individually handmade using traditional textiles (such as upcycled huipiles) or natural materials, no two pieces are identical. Slight variations in color, pattern alignment, or texture are the hallmarks of genuine artisanal work and make your piece completely unique.
- What does "Fair Trade" mean for your brand?
- Answer: We believe in ethical commerce. We work directly with independent artisans and local cooperatives, ensuring fair wages, safe working conditions, and sustainable economic support for their families and communities.
2. Shipping & Delivery
- Where do you ship from, and how long does delivery take?
- Answer: Orders are shipped directly from our operations. Standard international shipping typically takes 7–15 business days depending on the destination country.
- Do you provide tracking information?
- Answer: Yes! Once your order has been processed and dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey step-by-step.
- Will I have to pay custom duties or import taxes?
- Answer: Depending on your country of residence, international shipments may occasionally be subject to local customs fees or import taxes. These charges (if any) are the responsibility of the buyer.
3. Orders & Payments
- What payment methods do you accept?
- Answer: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure digital payment options available at checkout.
- Can I modify or cancel my order after it has been placed?
- Answer: We process orders quickly to get them on their way to you. If you need to make a change or cancel, please contact us 12 hours of placing your order, and we will do our best to accommodate your request.
4. Returns & Care
- What is your return policy?
- Answer: We want you to love your purchase. If you are unsatisfied with your item, you may return it within 10-14 days of delivery, provided it is unused and in its original condition. Please reach out to our support team to start a return.
- How do I care for my handmade textile or leather goods?
- Answer: Because traditional textiles (like embroidered huipil fabric) and genuine leather require special care, we recommend gentle spot cleaning or hand washing in cold water with mild soap for textiles, and avoiding prolonged exposure to direct moisture or sunlight for leather items.