Products
Can you modify or customize a product, such as colors and sizes?
Of course, we can customize as much as is possible.
What guarantee is there that the products will not fade?
Wash machine in cold water using a mild soap for prevent.
If possible then wash by hand without the use of bleach and allow drying in the shade.
Shipping
From Guatemala to my door. How many days does it take my order to Deliver?
Weather conditions permitting:
· · North America: 2 – 3 days.
· · Rest of the world, 1 week.
What does DHL service offer and what include?
DHL Express includes insurance on the invoice value. The merchandise is delivered to your door. Not cover any duties.
Can you use another courier service like FedEx, TNT or another?
Of course, if the customer has an account with another courier service, we will honor that courier company. The client must notify us prior to making the order.
Can you ship through a freight forwarder?
Of course, we regularly use the service of a Guatemala-Swiss Cargo or Cropa Panalpina. We recommend using this type of service when the order is over $ 5000 and the client has a customs agent in the country.
Are there any other hidden costs besides the cost of the Courier?
We don’t charge costs for handling.
Eventually when DHL notifies us that the address for the delivery is a remote area then will charge $30.
When the order comes in a small package, the only extra payment may be the VAT (Value Added Tax) determined by the country where you live.
When the order is large, the customer must pay the importation tax + VAT.
Currently there are not fees in the shippings to USA and Canada.
What costs do I pay to place an order?
If payment is made through paypal, there are no other costs.
If paying by bank transfer, you must pay the transfer fee, which is usually $ 25.
How much does it take to ship my order?
Depends on the availability of the product you ordered, but usually 2 business days to a week unless the order is large or a color of fabric not in stock at that time.
Orders
How much is your minimum order quantity (MOQ) for to get the FREE shipping?
- USA, Canada & Central America: $30
- Europa & Asia: $75
- Mexico, Sudamerica & Australia: $150
- Rest of the world: $200
Can I add to my order if it is already in production?
Yes! It is up to you communicate with us often. It is easier for us to produce more for you on an already established order.
Price
Are the prices listed in the catalog "wholesale prices or retail"?
They are retail prices.
How much is the minimum for to get a wholesale account? $500
Do you offer a Wholesale account?
Absolutely we do!
· · USA, Canada & Central America: 50% off
· · Europa & Asia: 40%
· · Mexico, Sudamerica & Australia: 30%
· · Rest of the world: 25%
Simply, email us then will grant the wholesale. The minimum for to accept your wholesale order is $500.
Wholesale accounts for the huipils and embroidered wall decor only 20% off.
Any Coupon code is not valid for wholesale accounts.
Packaging and labeling
Can you attach personalized labels and washing instructions?
The customer may either send their personalized labels or request that we have them specifically made for them.
Can you pack my order as to specific quantities, for example 10, 50 …in each bag?
If it suits the customer, we will be happy to do that.
Do you sew your own brand labels?
Only when the customer requires.
Payments
What methods of payment do you accept?
- Paypal, Xoom, Western Union and transfers to our Wells Fargo bank account.
- Also can transfer to our Promerica account to Guatemala
How much of the price of the product goes to the artisans?
Artisans are individually paid for their skills and the amount of labour put into each product. Usually the 40% of the price of the product go directly to them. If you ask us about any product, we will gladly send you the information.
Returns
We do accept returns
Buyers are responsible for return shipping costs to California.
- Contact me within: 3 days of delivery
- Ship items back within: 7 days of delivery
If the item is not returned in its original condition, the buyer is responsible for any loss in value.